Category: Rpa

As software companies continue to integrate aspects of AI into software automation platforms, intelligent automation has emerged as an industry-wide term for the technology that is making the automation of business processes simpler. To bring that message to a wider audience, Bay Area platform provider ABBYY is leading an effort to make this September the first Intelligent Automation Month.

Waterfall methodology used to be the way all IT deployments were done. It worked, was reliable and suited IT professionals. But then the Agile revolution happened. In a changing world, speed and the agility now matter to customers. They no longer can afford to be locked into long IT projects that, once set in motion, can’t be changed or adjusted. At The CRM Team, we joined the Agile revolution, and it’s now the only implementation method that we use. It’s better for our customers, and that means it’s better for all of us. In the realm of CRM deployments, here are 5 reasons why we believe Agile is better than Waterfall.

Few technologies have captured the imagination (and the purse strings) of businesses like robotic process automation (RPA) over the past decade. By combining various existing technologies such as screen scraping, workflow automation, OCR and artificial intelligence (AI), the original pioneers of RPA were able to create something new, a product bigger and more significant than the sum of its parts.

The Everest Group, a global technology consultant based in Dallas, has released its annual evaluation of the task mining software market with a minor shakeup at the top. The company, which produces a “PEAK Matrix” report for providers in dozens of technology sectors (including RPA, automation services, process mining and intelligent document processing) brought back EdgeVerve, NICE, Nintex and Soroco as “Leaders” in the task mining space. UiPath and U.K.-based Mimica Automation moved from “Major Contenders” in 2022 to Leaders this year.

As the quest for productivity and cost savings continues to drive intelligent automation software, robotic process automation technology is becoming a more important and established tool. For the fifth year in a row, IT consultant Gartner has produced a “Magic Quadrant” evaluating many of the top vendors offering RPA. And, this year’s top five are the same as 2022.

In its annual employment outlook, the intergovernmental Organization for Economic Co-operation and Development (OECD) assessed the potential for job losses as a result of increasing AI implementation.5

SS&C Blue Prism and Britain’s National Health Service (NHS) are partnering to accelerate process automation for the U.K.’s publicly funded healthcare system. This agreement with NHS Shared Business Services (SBS) will enable NHS to bring intelligent automation technology to more units within NHS including HR.

A new report confirms the outsized role the public sector is playing in driving digital transformation, including the implementation of intelligent automation technology. Titled Seeds of Change, the General Dynamics Information Technology (GDIT) report found that nearly two-thirds of U.S. federal agencies said they are embracing emerging technologies to accelerate digital transformation. As for automation, the military is leading the way, according to the report.

According to many experts, digital literacy is lagging globally just when those skills are becoming most important. To begin addressing the knowledge gap facing employers in the age of automation and artificial intelligence, some intelligent automation technology providers are engaging in education and training initiatives with different organizations hoping to create a generation of workers with the proper skills.6

Robotic process automation (RPA) can help organizations optimize day-to-day organizations by automating repetitive tasks and empowering employees to focus on more significant tasks. As the RPA and general automation technology marketplaces continue to grow and evolve, evaluating and selecting a solution for your company has grown. However, as valuable as these solutions can be, there are myths and misconceptions about RPA technologies that can lead to misunderstandings, missed opportunities, unnecessary disruptions, and lost revenue. With that in mind, the Solutions Review editors compiled some of the most common robotic process automation myths we’ve encountered and provided some explanations to “debunk” them.